When necessary and purchased from LizardSkin directly, LizardSkin honors returns within 30 days of purchase, subject to a 20% restocking fee, and product must be returned freight prepaid (customer’s expense). Call us at 800.549.0042 for a Returned Goods Authorization Number (RGA#) in order to process your return properly. Shipping and handling charges are not refundable. If product was purchased through a 3rd party retailer, returns must go through that retailer.
All shipments are shipped via carrier. It is very important to inspect material thoroughly before accepting and signing for it. Damage to the contents of a shipment is not always visible or in plain view. Packaging that appears in good condition does not guarantee that there is no ‘hidden’ damage. The only way to be certain that there has been no damage to the contents of a shipment is to fully unpack and examine the contents of the shipment carefully before signing and accepting delivery of the shipment. This is your responsibility. By affixing your signature, you are acknowledging and agreeing that you have inspected the contents of the shipment and are accepting the condition of the contents to your satisfaction. In this case, any later claim for product damaged must be filed by you directly with the carrier, it being understood that LizardSkin shall have no responsibility for damage to the contents of shipments after any shipment has been signed for.
If you notice damage to the shipment, please call our customer service department immediately. Claims must be filed within 7 days after receipt. We will issue a Returned Goods Authorization Number (RGA#) if the claim is made within the required time frame.
For unnoticed (‘hidden’) damage, call the freight carrier with your tracking number directly to report the damage. If you notice visible damage to the contents of a shipment during inspection, refuse the shipment and identify the damage on the bill of lading, and call 800.549.0042 for an RGA#.
Limited Product Warranty
If LizardSkin products are proved to be defective within five years of purchase, LizardSkin will replace the material or refund the purchase price. Manufacturer’s liability does not include labor, any loss or consequential damages.